At Lesoos, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

COSTS & DESTINATIONS

Currently, we provide FREE shipping to the lower 48 states in the US and paid shipping service to other countries. And we DO NOT ship to PO BOXES or APO. Do not ship to AK, HI, PR.

 

Item price Shipping fee Shipping Time
 $80 and above Free shipping 3-8Days
 $80 and below $10 8-30Days

 

SHIPPING TIME

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page.And due to the current global control measures to avoid the spread of the COVID-19 virus, shipping and tracking information may be delayed. Please understand that. For American customers, please wait 3 to 8 working days for your shipment to arrive at your address. Customers from other countries need to wait 5 -12 working days.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Business days: Monday~Friday ( excluded holidays and weekends ), (GMT-5)The Eastern Time Zone of USA.

SHIPPING CHANGES

NO CHARGE for changing the address BEFORE we provide you the tracking number.

$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$150 WILL BE CHARGED if Customers refuse to accept the package or undelivered

$150 WILL BE CHARGED if the package has already been delivered to the original address successfully.

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on Lesoosebike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to sale@Lesoosebike.com. We will get back to you in 24 hours.

Kindly Notes:

1. The transportation time may be affected by different customs clearance time or public holidays. If you have not received the package based on the above estimates, please contact us for help.

2. Delivery time will be affected during public holidays; manufacturers and couriers will restrict their operations during these times. Unfortunately, this is beyond our control. Normal services will resume immediately after each holiday.

3. It may take several days to track the shipment of the order to activate the tracking number on the courier system. If the information does not appear on the express website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times and are for reference only.

5. Please note that we are not responsible for any items that are lost, stolen or damaged due to the actions or omissions of FedEx or any other package service.

6. You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are not refundable. We recommend using a traceable shipping service and purchasing transportation. We cannot guarantee that we will receive the item you are trying to return. For more information about our limited warranty and claims process, please review our limited warranty terms, which are incorporated by reference and form part of these terms.

7. Shipping area: USA only (excluding Hawaii, Puerto Rico and Alaska) )